1. These Terms and Conditions set out the general terms, conditions and manner of providing services electronically by Coldwell Banker Residential Limited Liability Company with its registered office in Warsaw, via the Coldwell Banker Residential website (hereinafter referred to as the ‘Website’).
§ 1 Definitions
1. Terms and Conditions – refers to these Terms and Conditions of the Website.
2. Website – means the websites under which the Service Provider operates the Website, operating in the Coldwell Banker Residential domain.
3. Agreement – means a distance agreement concluded between the User and the Service Provider via the Website, on the terms and conditions set out in the Terms and Conditions.
4. Service Provider – means COLDWELL BANKER POLAND Sp. z o. o. Rondo ONZ 1, 00-124 Warsaw, KRS 0000680678, NIP 5252713392, REGON 36743404000000, entered in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register under KRS number 0001172612, with share capital of PLN 50,000; e-mail: biuro@coldwellbanker.pl, which is also the owner of the Website.
5. User – means an entity using the functionality of the Website, to whom services are provided by the Service Provider, having full legal capacity.
§ 2 General provisions and use of the Website
1. All rights to the Website, including copyrights, intellectual property rights to its name, internet domain, Website, as well as to templates, forms, and logos belong to the Service Provider, and their use may only take place in a manner specified and consistent with the Terms and Conditions.
2. The Service Provider shall endeavour to ensure that the Website is accessible to Internet users using all popular web browsers, operating systems, device types and Internet connection types. The minimum technical requirements for using the Website are a web browser version of at least Internet Explorer 11 or Chrome 110 or FireFox 109 or Opera 95 or Safari 11 or newer, with Javascript enabled, accepting cookies and an Internet connection with a bandwidth of at least 512 kbit/s. The Website is responsive and dynamically adapts to any screen resolution.
3. The Service Provider uses cookies, which are stored by the Service Provider’s server on the User’s end device when Users use the Website. Cookies are used to ensure the proper functioning of the Website on Users’ end devices. This mechanism does not damage the User’s end device and does not cause any configuration changes in the Users’ end devices or in the software installed on these devices. Each User may disable the ‘cookies’ mechanism in the web browser of their end device. The Service Provider points out that disabling ‘cookies’ may, however, cause difficulties or prevent the use of the Website.
4. It is prohibited for the User to provide unlawful content and to use the Internet Service, the Service Website or the services provided by the Service Provider in a manner contrary to the law, good manners, violating the personal rights of third parties or the legitimate interests of the Service Provider.
5. The Service Provider declares that the public nature of the Internet and the use of electronic services may involve the risk of unauthorised persons obtaining and modifying User data, therefore Users should use appropriate technical measures to minimise the above-mentioned risks. In particular, they should use antivirus software and software that protects the identity of Internet users.
6. The User is entitled to use the resources of the Website solely for their own use. It is not permissible to use the resources and functions of the Website for the purpose of conducting activities by the User that would violate the interests of the Service Provider.
§ 3 Free services
1. The Service Provider provides free services to Users electronically. The services are provided 24 hours a day, 7 days a week.
2. The Service Provider provides the following free services to Users by electronic means:
a) Contact form;
b) Posting Opinions.
3. The Contact Form service consists in sending a message to the Service Provider using the form available on the Website. In order to use the service, the User fills in the form available on the Website and sends the completed form electronically to the Service Provider by selecting the appropriate function in the form.
4. You may opt out of the Contact Form service at any time by ceasing to send messages to the Service Provider.
5. The Opinion Posting Service consists in the Service Provider enabling Users to publish individual and subjective statements on the Website concerning issues discussed within the Website.
6. You may opt out of the service of posting opinions at any time by ceasing to post content on the Website.
7. The Service Provider is entitled to block access to free services in the event of the User acting to the detriment of the Service Provider or other Users, the User violating the law or the provisions of the Terms and Conditions, and also when blocking access to free services is justified for security reasons , in particular: the User breaking the security measures of the Website or other hacking activities. Blocking access to free services for the reasons mentioned above shall last for the period necessary to resolve the issue that is the basis for blocking access to free services. The Service Provider shall notify the User of its intention to block access to free services by electronic means to the address provided by the User in the content submission form.
§ 4 User responsibility for posted content
1. By posting and sharing content, the User voluntarily disseminates the content. The posted content does not express the views of the Service Provider and should not be equated with its activities. The Service Provider is not a content provider, but only an entity that provides appropriate ICT resources for this purpose.
2. The user declares that:
a) is entitled to exercise copyrights, industrial property rights and/or related rights to, respectively, works, industrial property rights (e.g. trademarks) and/or related rights that constitute the content;
b) the placement and disclosure of personal data, images and information concerning third parties within the scope of the services referred to in §3 of the Terms and Conditions was carried out in a lawful and voluntary manner and with the consent of the persons concerned;
c) agrees to allow other Users and the Service Provider to view the published content, and authorises the Service Provider to use it free of charge in accordance with the provisions of these Terms and Conditions;
d) consents to the creation of derivative works within the meaning of the Act on Copyright and Related Rights.
3. The user is not authorised to:
a) posting personal data of third parties and disseminating images of third parties without the legally required permission or consent of the third party when using the services referred to in §3 of the Terms and Conditions;
b) posting advertising and/or promotional content as part of the use of the services referred to in §3 of the Terms and Conditions.
4. The Service Provider shall be liable for content posted by Users provided that it receives notification in accordance with §5 of the Terms and Conditions.
5. When using the services referred to in §3 of the Terms and Conditions, Users are prohibited from posting content that could, in particular:
a) be posted in bad faith, e.g. with the intention of infringing the personal rights of third parties;
b) infringe any third party rights, including rights related to copyright and related rights, industrial property rights, trade secrets or confidentiality obligations;
c) be offensive or constitute a threat to other persons, contain language that violates good manners (e.g. through the use of profanity or terms commonly considered offensive);
d) be contrary to the interests of the Service Provider, i.e. content constituting advertising material for another business or product; content unrelated to the Service Provider’s activities; content that is false or misleading;
e) otherwise violate the provisions of the Terms and Conditions, good manners, applicable law, social or moral norms.
6. In the event of receiving a notification in accordance with §5 of the Terms and Conditions, the Service Provider reserves the right to modify or remove content posted by Users as part of their use of the services referred to in § 3 of the Terms and Conditions, in particular with regard to content which, based on reports from third parties or relevant authorities, has been found to constitute a violation of these Terms and Conditions or applicable law. The Service Provider does not monitor posted content on an ongoing basis.
7. The user agrees to the free use by the Service Provider of the content posted by him/her on the Website.
§ 5 Reporting threats or violations of rights
1. If the User or another person or entity considers that the content published on the Website infringes their rights, personal rights, good manners, feelings, morality, beliefs, principles of fair competition, know-how, secrets protected by law or under an obligation, they may notify the Service Provider of the potential infringement.
2. Usługodawca powiadomiony o potencjalnym naruszeniu podejmuje niezwłoczne działania mające na celu usunięcie ze Strony Internetowej Serwisu Internetowego, treści będących przyczyną naruszenia.
§ 6 Complaints
1. The User may submit complaints to the Service Provider in connection with the use of services provided electronically by the Service Provider. Complaints may be submitted in electronic form and sent to the Service Provider’s e-mail address. The complaint should include a description of the problem. The Service Provider shall consider the complaint immediately, but no later than within 14 days, and respond to the User’s email address provided in the complaint.
2. Usługodawca umożliwia Użytkownikowi będącemu Konsumentem, skorzystanie z pozasądowego rozwiązywania sporów konsumenckich. Podmiotem uprawnionym, właściwym dla Usługodawcy jest.
§ 7 Protection of personal data
1. The rules for the protection of Personal Data are set out in the Privacy Policy.
§ 8 Withdrawal from the Agreement
1. A user who has concluded a distance contract may withdraw from it within 14 days without giving any reason.
2. The withdrawal period commences on the date of conclusion of the contract.
3. The User may withdraw from the contract by submitting a statement of withdrawal to the Service Provider. The statement may be submitted using the form provided by the Service Provider on the Website at: Withdrawal form. To meet the deadline, it is sufficient to send the statement before its expiry.
4. In the event of withdrawal from the contract, it shall be deemed not to have been concluded.
§ 9 Termination of the agreement
1. Both the User and the Service Provider may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the preservation of the rights acquired by the other party prior to the termination of the above-mentioned contract and the provisions below.
2. The parties may terminate the contract for the provision of electronic services by submitting an appropriate declaration of intent, in particular using any means of remote communication, in a manner that allows the other party to become familiar with it.
§ 10 Final provisions and amendments to the Regulations
1. The content of these Terms and Conditions may be recorded by printing, saving on a storage device or downloading from the Website at any time.
2. In the event of a dispute arising from the concluded contract for the provision of electronic services, the parties shall endeavour to resolve the matter amicably. The law applicable to the resolution of any disputes arising from these Terms and Conditions is Polish law.
3. The Service Provider reserves the right to amend these Terms and Conditions. All agreements for the provision of electronic services concluded before the date of entry into force of the new Terms and Conditions shall be performed on the basis of the Terms and Conditions in force on the date of conclusion of the agreement for the provision of electronic services. Amendments to the Terms and Conditions shall enter into force within 7 days of their publication on the Website. The Service Provider shall notify the User of any amendments to the Terms and Conditions 7 days prior to their entry into force by means of an electronic message containing a link to the amended Terms and Conditions. If the User does not accept the new content of the Terms and Conditions, they are obliged to notify the Service Provider of this fact, which results in the termination of the agreement in accordance with the provisions of §9.
4. Agreements with the Service Provider are concluded in Polish.
5. The regulations shall enter into force on 26 January 2026.
